From the design to the construction to the materials, we guarantee the quality of our products. If for any reason you are not satisfied with your purchase, please contact us right away. If the problem is a result of a defect in our craftsmanship or materials we will certainly repair or replace the item. Please note that we use natural materials including leather and wool. These materials will patina over time and certain products are designed in such a way that the character of the leather (scars, dye variations, etc) are used to create a one-of-a-kind item. These items are handmade and no two bags are exactly the same.
We ship our items via Fedex or USPS. If you need an item expedited, or you would like to have your item delivered outside of the USA please contact us. All expedited and international shipping is fulfilled on a case by case basis.